Laura Boland
Health Innovation North West Coast supports the development of many transformational and innovative solutions, often with the potential to address challenges faced by our local mental health system.
Good technology is an enabler that helps your workforce to deliver healthcare more rapidly and effectively, whenever and wherever it is needed.
Good technology can improve care.
But, in mental healthcare where human interaction and empathy are pivotal, is it also true that technology can worsen care? Without face-to-face interaction, could people hide the truth behind a screen or refuse to engage at all? It can be tempting to assume technology provides all the answers, but putting screens between the patient and the care giver can act as a barrier, obscuring subtle cues.
Health Innovation North West Coast conducted an enquiry - Digitally-enabled mental health services in the North West Coast: an appreciative enquiry – that aimed to bring to the surface insights and solutions that can be safely and effectively spread across the region. It revealed that some patients chose not to engage with digital technology at all, and digital exclusion can cause a two-tier system with some patients missing out altogether on the care they need.
The appreciative enquiry is a process for facilitating positive change in human systems. Through positive, open questioning it builds knowledge of strengths, assets and opportunities for further spread and improvement.
Many of our colleagues in the mental health system are still in active crisis mode, dealing with trauma caused by a pandemic and the other major events of recent years. Despite this, teams continued to push ahead with transformation and during the pandemic innovation adoption progressed at an accelerated rate.
Rates of transformation were not uniform, or uniformly successful, and there are pockets of innovation adoption and improved care that the rest of the system has yet to catch up with. There is localised intelligence and understanding of which technology works well, for which patients and with which conditions.
For this appreciative enquiry we engaged with our three mental trusts, creating a report that will act as a foundation to build on, identifying high priority areas to give focus in future. As with all our work, we hope to catalyse positive, safe, system change and match local need with innovative products that will improve care, and not worsen it.
In some ways the report highlighted what we already knew: that patients must remain at the heart of all decisions and technology should support a consistent group of staff to stay close to a patient and deliver care effectively and efficiently. It also highlighted many opportunities and tangible challenges that the AHSN network can set to work addressing.
Laura Boland discusses the appreciative enquiry on our YouTube channel here.
Laura Boland
Head of Programmes - Innovation Pipeline, Evaluation and Insight
laura.boland@innovationagencynwc.nhs.uk
@innovationlaura
News and blogs >
From pilot to permanent: test for genetic heart condition Read more
A pilot scheme to screen for a potentially life-threatening condition has been put on a permanent footing in Cheshire and Merseyside.
North West Coast Research and Innovation Awards winners announced Read more
The winners of the North West Coast Research and Innovation Awards 2025 have been announced.
Figures reveal impact of fuel poverty project Read more
Nearly 700 people have been put on a pathway to improve their health as part of a scheme to mitigate the impact of fuel poverty.
Landmark for Martha's Rule implementation Read more
Health Innovation North West Coast’s Patient Safety Collaborative has supported the testing and implementation of a major patient safety initiative in our region.